Okay
  Public Ticket #2157095
Responsive and url
Closed

Comments

  • ClaireCanDesign started the conversation
    Hello, I have two problem on the site: - in responsive, the part "service" which is a portfolio modifies the sites and thus cuts the miniature. My image Naonoum becomes horizontal. How to do ?
    - It is impossible for me to modify the URLs which does not facilitate the referencing.
    Thank you in advance for your advice.
    Claire
  •  269
    Nico replied

    Hi Claire,

    1) First, you can change your URL if you go to your Admin Panel > Settings > Permalinks.

    There select:

    4120985527.png

    And click Save Changes

    2) About the images with different shapes on responsive, let me investigate why is that.

  • ClaireCanDesign replied

    Hi,

    Thanks for Url !

    Another problem with slide auto play: I just change the video and now it's autoplay in mobile but not in display.

    About the images check the capture. I'm very lost with this problems :-(

    Claire

    Attached files:  Capture.JPG
      Capture2.JPG
      Capture4.JPG

  •  269
    Nico replied

    Hi Clarire,

    Where are you having the problem with autoplay?

    Can you send me a WordPress user in a private reply? I can't access the site now.

  •   ClaireCanDesign replied privately
  •   ClaireCanDesign replied privately
  • ClaireCanDesign replied

    Hi Nico,

    No news of you about video's autoplay in home. She's stop when the customer arrive on the website. How change that ? I want a autoplay immediately for the customer. And about the porfolio in responsive ? It's an emergency, please !

  •  269
    Nico replied

    Hi Claire,

    I can't access your site with that user and password, is it correct?

    I see that the autoplay is working here for desktop:

    https://mark-us.fr/

    I guess that iOS is treating like the video has audio. Sometimes depending on how the video was edited it has an audio track but muted.

    If you send me a new admin WordPress user, I will tray creating the video on Revolution Slider to see if that works.

    Thanks.

  • ClaireCanDesign replied

    Hi Nico,

    Retry your password, it's ok now.

    For the slider, Google Chrome stop the autoplay. The video don't have any sound.

  •  269
    Nico replied

    I'm using this user:

    https://mark-us.fr/wp-login.php

    User: HelpUser

    Password: HelpUser2019

    I still can't access the site:

    8436464374.png

    About the issue with the portfolio items, it is resolved on the new version that will be ready to download shortly on Theme Forest. Version 4.0.12