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  Public Ticket #1698407
Install problems Shophistic theme
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Comments

  • Gerold Lobles started the conversation

    Problemen importering Demo gegevens op te halen Error: error (503)

    Hoeveel kost het om het thema voor mij te installeren?
    Omdat ik een nieuwe licentie voor een andere winkel wil kopen.

  •  269
    Nico replied

    Hi there,

    That's probably for some limitation on your Hosting.

    It's a common problem on sharable hostings.

    Are you trying using the Import Demo Data plugin?:

    Or are you using the default import system?

  • Gerold Lobles replied

    Dear Nico,

    it is not possible to import a demo attachment, everytime i try it an error appears. error: 503 service unavailable

    Gerold

  •  269
    Nico replied

    Can you send me a WordPress user in a private reply?

    I will take a look at the issue.

    But probably you will have to ask to your Web hosting to increase your server resources.

  •   Gerold Lobles replied privately
  •  269
    Nico replied

    I will need the password too.

  •   Gerold Lobles replied privately
  •  269
    Nico replied

    I tested it and the problem is with the server.

    This usually indicates a poor server configuration, usually on a cheap shared hosting (low values for PHP settings, missing PHP modules, and so on).

    If you send me a FTP user I can test slicing the upload content into several chunk of data, to see if we don't surpass the PHP limit.

    If not you will have to ask to your Web Hosting to increase PHP memory limit and Execution time.

    Or try using another web hosting.

  • Gerold Lobles replied

    Dear Nico, I have been able to download the demo.

    Gerold

  •  269
    Nico replied

    Perfect, let me know if you need anything else.

  • Gerold Lobles replied

    Dear support,

    I bought a theme last year, the shophistic version 1.3.0 $59,00 for my webshop https://suritees.be

    but the theme is not working when i try to upload it on the version 1.4.2 

    and in the old version 1.3.0 the header is not working, i can not make any adjustments and i can not store it too.

    I would like to know if its possible to update/upgrade the theme from 1.3.0 to 1.4.2 for me?

    And i would also like to know if its possible for you to install certain things for me in the theme? i wont mind paying for the service.

    Is it also possible to place more content/pictures on the front(home) page of my website? i can not place any image on my header, is it possible to assist me in all these things? you can go to https://suritees.be to see what i mean.

    Hope to hear from you soon.

    Kind regards,

    Gerold Lobles

  •  269
    Nico replied

    Hi Gerold,

    1) Are you seeing any errors on v1.4.2? Do you have a screenshot or something to see what's the problem with the issues?

    If you send me a WordPress user in a private reply I can help you updating the theme.

    2) Which thing are you looking to install on your site?

    3) Are you talking about adding images to the Slider? Yes, you can add more images.

    Do you have an example of what are you looking for?

  • Gerold Lobles replied

    Hello Nico,

    i updated the theme to the new version, but because it was not working i had to use the old version again, so i do not have an screenshot.

    when i updated the theme to the new version, i couldnt see the images i placed/uploaded on the first row of my front page, only the second row was visible.

    i can not adjust the header, and its not possible for me to add images to the slider. I would like some help with this and i hope that you can update the theme for me to the new version? because i would like to buy another theme and i would like it to be installed for me, is this possible?

    i will send my wordpress user name and password to you.

    Hope to hear from you soon.

    Kind regards,

    Gerold

  •   Gerold Lobles replied privately
  •   Gerold Lobles replied privately
  •  269
    Nico replied

    Ok, your site now is using the latest version:

    https://suritees.be/

    And images are working fine. The problem was that the Lazyload module from Jetpack was activated, I disabled it.

    Let me know what else do you see.

  •   Gerold Lobles replied privately
  •  269
    Nico replied

    Hi Gerold,

    I deactivated all the not necessaries plugins that you have installed. Because some of them are causing Javascript error and that's why you can't save any changes made on the Slider.

    Now you can use the Slider properly. And you can see the animation on the text:

    https://suritees.be/wp-admin/admin.php?page=revslider&view=slide&id=6

    Please make sure to test any plugin that you install on your site because some of them are not working properly.

  • Gerold Lobles replied

    Best I have lat theme: SHOPHISTICV-1.4.5 purchased on October 3, 2019.  A problem occurs in the header where the logo and menu should appear. If you go to the homepage you will not see the logo and menu as well.  Can the support team check for me what the problem is.

    Thanks, Gerold

  • Gerold Lobles replied

    Best I have lat theme: SHOPHISTICV-1.4.5 purchased on October 3, 2019.  A problem occurs in the header where the logo and menu should appear. If you go to the homepage you will not see the logo and menu as well.  Can the support team check for me what the problem is.

    Thanks, Gerold

  • Gerold Lobles replied

    Best I have lat theme: SHOPHISTICV-1.4.5 purchased on October 3, 2019.  A problem occurs in the header where the logo and menu should appear. If you go to the homepage you will not see the logo and menu as well.  Can the support team check for me what the problem is. https://lowbless.com

    Thanks, Gerold

  •  269
    Nico replied

    Hi Gerold,

    I can't access your site on 

    https://suritees.be/wp-admin/admin.php

    Is it working?

    Are you seeing any error when uploading the logo?

  • Gerold Lobles replied

    Dear Nico, I see no error message. Here are the login details:

    https://lowbless.com/wp-admin/

    Username: null_my6ye23j

    Password: sl2&vWS8Mvx4ybfo

    It's not suritees.be, but lowbless.com. I bought this theme on October 3, 2019. See my previous posts.

  • Gerold Lobles replied

    I can not put a menu in the header and the logo also do not appear on the homepage.

    Nico I hope you can help me with the problem soon. Because the customer is already impatient.

    Thanks, Gerold

  •  269
    Nico replied

    Hi Gerold,

    Looks like the logo is working fine:

    9742482474.png

    https://lowbless.com/

    Also I recommend to you to use the Fullscreen page template:

    https://quemalabs.ticksy.com/article/15397/

  • Gerold Lobles replied

    Beste Nico, het logo werkt nu goed, maar als je de site bezoekt, zie je een witte balk boven het navigatiemenu en de schuifregelaar. Ik zit daar nu al dagen en krijg het niet weg. Is het mogelijk dat je even de tijd neemt om te kijken waar het misgaat.

    Gerold

  • Gerold Lobles replied

    Nico, the white strip you see just above the logo on the whole width. I've been sitting with this problem for days, I'm not coming out. Can you enclose see where the error is.

    Thanks in advance for your support.

  • Gerold Lobles replied

    Have problems with white strip above my revolution slider

  •  269
    Nico replied

    Hi Gerold,

    You have to follow the instructions here:

    https://quemalabs.ticksy.com/article/15397/

    You Slider is inside the page content, but you should select your header slider using that Article.

    Let me know if you need help with that I can set it up for you.

  • Gerold Lobles replied

    Hello Nico, The white strip is gone, but logo and menu do not do it. What I do I don't get it okay. Nico do you have an idea where it goes wrong?

    Gerold

  • Gerold Lobles replied

    Hallo Nico, de witte strook is verdwenen, maar logo en menu doen het niet. Wat ik doe snap ik niet goed. Nico heb je een idee waar het misgaat? https://lowbless.com

    Gerold

  •  269
    Nico replied

    I added some z.index to the header and added your Contrast Logo:

    https://lowbless.com/

  • Gerold Lobles replied

    Dear Nico, thank you for your support. I'm unput rejoice that the logo and menu sits in place. Thank you very much Nico

    Thanks,

    Gerold Lobles