I am trying to update Crafter Pro theme, but get the following error message:
An error occurred while updating Crafter Pro: Download failed. Unauthorized
How can i resolve this?
That's strange, can you send me a WordPress user in a private reply so I can test it?
Yes, just select private and that's all.
Hi Victoria, looks like you are using an incorrect License Key on your site in Appearance > Theme Info > License
Currently you entered a License Key that is not from your account. I don't know how you get that license.
Your License is expired. Updates and support are from 1 year, then you will have to renew the license.
Your License was purchased on March 15, 2017.
If you want to update or receive support you have to renew your license.
Here is info on where to find your License Key: