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  Public Ticket #1597309
Appearence > Customize
Closed

Comments

  • serie7 started the conversation

    Hola,

    I have recently purchased your OCIN theme and I have the following problem:

    Appearence > Customize

    In the appearance section, a blank screen with the word ALL appears and does not allow us to access the options as normally happens.

    Hope to hear from you soon.

    Attached files:  nuevaocin.PNG

  •  211
    Nico replied

    Hi there,

    That's strange. Can you send me a WordPress user in a private reply?

    I will take a look

  •   serie7 replied privately
  • serie7 replied

    Hi, there,

    We have answered to your message. We expect a solution as soon as possible.

  •  211
    Nico replied

    Hi there,

    The user must be administrator to get access to the Customizer.

    Can you make it admin?

  • serie7 replied

    Hi, there

    The user is now an administrator, it should get access.

  •  211
    Nico replied

    The problem was with a third party plugin causing the error.

    Is called "eCommerce Product Catalog para WordPress", I deactivated the plugin and now is working fine.

    I also speak spanish if you want.

  •   serie7 replied privately
  •  211
    Nico replied

    Hola,

    Hay una nueva actualización (1.4.10) que va a estar disponible para descargar mas tarde en el día de hoy en Theme Forest. Que resuelve este problema con la duplicación de productos.

    Gracias!

  • serie7 replied

    Buenos días,

    Han pasado 3 días y no se encuentra disponible la nueva actualización (1.4.10) en Theme Forest. Por favor necesitamos solucionar el problema lo antes posible.

    Esperamos su respuesta. 

    Saludos, 

  •  211
    Nico replied

    Hola,

    Si, ya está disponible para descargar. La podes descargar en la sección downloads.

    No se había actualizado el texto del item pero ya está disponible.

    Cualquier cosa que necesites avisame.